Frequently Asked Questions
Parents and Guardians
How do I order a Pack for my child?
To order online, go to www.creativepacks.ca. Alternatively, if your child’s school has decided to use paper order forms, a form will be sent home via the school to fill out. If by some chance no form made it home to you and you were not notified by the school to order online, do not worry! We will accept online orders year round to make sure that your child is ready for the next school year. Due to call volumes, we cannot take orders over the phone between August 1st and September 30th.
PLEASE NOTE: If you are ordering online for multiple students you will have to place each order separately. Every student gets a tracking and order number to ensure quick resolution should there be any issues with or questions about your Creative Pack.
How do I pay?
You can pay online with VISA or MasterCard. If you would like to pay by debit or cash please come to our store located at #6 - 3005 Murray Street, Port Moody, BC V3H 1X3. Cheques can be attached to the paper forms. Please note that cheques will not be accepted after July 1st and that cheques sent in with paper forms must not be post-dated.
How much do Packs typically cost?
Pack prices vary depending on the grade of the student and the teacher’s requirements for that year. However, a typical Pack will cost between $40 and $60. Our team works with teachers to find the best prices for supplies that will also match the classroom's needs.
Will the Pack include everything my child needs for the school year?
Yes, teachers provide us their school supply lists with exactly what the student will need for the year. However, some teachers might request additional supplies throughout the year for special projects. Please note that everything in Part A is included in the price of the pack, Part B items are supplies REQUIRED by teachers, however if you have them in good working condition from home you can use those, or choose to purchase them through us.
When and where will my child receive their pack?
Your child’s school will decide if the Packs will be delivered to the school or your home. If Packs are sent to the school, your child's teacher or administrator will hand out the Packs. If you order a Pack at any other time during the year, it will be shipped to your home for a small shipping fee, please allow 5 to 10 business days for delivery via Canada Post.
Why are their 3 parts to the order form?
We separate our forms into Part A, B, and C to keep Packs affordable and environmentally conscience. Part A items are REQUIRED and all the items make up the pre-set price. Part B items are also REQUIRED but can be brought from home if you already own them and they are in good working order. Part C items are optional. Please note that some lists will not have Part B or Part C items, those are decided by the school administration
What is your return policy?
You can return your Creative Pack as long as ALL Part A items are inside the Creative Pack and are in sell-able condition. Please Note: We cannot accept returned Creative Packs until after September 20, 2017
Teachers and Administrators
How do we get started?
To get started, please email us supply lists for each participating grade. Our support email address is email@example.com. Our team will put together drafts based on your lists. We might even recommend different brands or products to help you get the right products for your classrooms at the most affordable rate.
What does the order process look like?
We are encouraging online ordering both for the environment and for its simplicity. Most schools find it easiest to post our URL on their website where they would typically post their supply lists. Parents simply click the link and follow the instructions.
We also provide order forms as an alternative option. Our team will create forms based on the supply lists that have been provided. We will work with the secretaries and faculty to make any necessary revisions. Once the forms are finalized, we will courier them to the school for distribution. Each child will take a form home to their parents and return it to the school by the date indicated on the top right corner of the form. Then leave the rest to us! We will pick up the forms and start preparing your orders.
When will we receive the Packs?
Schools have the option of a June, July or August delivery. Some schools like to lessen the chaos of back to school in September by having the Packs delivered in June. When delivered in June, teachers can either send the Packs home with the children to store at home for the next school year or they can keep them at the school to be distributed in September.
How are the Packs distributed?
Packs will come neatly labelled with the child’s name and grade. We do our best to organize the Packs by grade on the shipping pallets, however sometimes they need to be separated in order to be evenly weighted for safe shipping. Therefore, Packs will need some additional sorting before distribution. We do provide this service of sorting and distributing for only $2 per Pack. Please let us know if you would like this service before we finalize the forms.
When and how do we pay?
It is the parent’s responsibility to pay for the Pack. The only time that the school will be responsible for purchasing the product is if they order bulk. Bulk is typically used for Kindergarten because the supplies are a little different and the parents are new to the school. Bulk is also the most affordable option.
What if the product is broken or the Pack is missing supplies?
If there are any problems with your Pack please contact our support team at firstname.lastname@example.org. We stand behind our product 100 percent.