Frequently Asked Questions
How do I order a pack for my child?
To order online, go to www.creativepacks.ca. Alternatively, if your child’s school has decided to use paper order forms, a form will be sent home via the school to fill out. If you did not receive a form or you were not notified by the school to order online, do not worry! We accept online orders year round to make sure that your child has the supplies they need for school. Due to high call volumes, we cannot take orders over the phone between August 1st and September 30th.
PLEASE NOTE: If you are ordering online for multiple students you will have to place each order separately. Every student gets a tracking and order number to ensure quick resolution should there be any issues with or questions about your Creative Pack.
Will my pack ship to the school or home?
We send 1 free delivery to the school in either June or August, depending on what your school has chosen. If your school has already been packed, you will be charged a small shipping fee and you will be asked for your home shipping address. Please allow for 5 to 10 business days for delivery via Canada Post, depending on your location.
When will we receive the Packs?
For the school shipment, schools choose a June or August delivery. When delivered in June, teachers can either send the Packs home with the children for the next school year or they can keep them at the school to be distributed in September. Packs delivered in August will be handed out by the school staff sometime during the first two weeks of school.
Packs shipped to home will be delivered to the specified address within 5 - 10 business days.
How do I pay?
- Online: VISA, MasterCard, Visa Debit or MasterCard Debit.
- School: By form with credit card or cheque attached to the form. We do NOT accept post-dated cheques or process cheques after July 1st.
- In Store: If you would like to pay by debit or cash please come to our store located at #6 - 3005 Murray Street, Port Moody, BC V3H 1X3.
How much do Packs typically cost?
Pack prices vary depending on the grade of the student and the teacher’s requirements for that year. However, a typical Pack will cost between $40 and $60. Our team works with teachers to find the best prices for supplies that will also match the classroom's needs.
Will the Pack include everything my child needs for the school year?
Yes, we collaborate with teachers and schools to create the supply lists that the student will need for the year. Some teachers might request additional supplies throughout the year for special projects, these additional supplies are not included with your Pack.
Why are their 3 parts to the order form?
We separate our forms into Part A, B, and C to keep Packs affordable and environmentally conscience. Part A items are REQUIRED and all the items make up the pre-set price. Part B items are also REQUIRED but can be brought from home if you already own them and they are in good working order. Part C items are optional. Please note that some lists will not have Part B or Part C items, those are decided by the school administration
What is your return policy?
Our full return policy can be found here.
How are the Packs distributed?
Schools: Packs delivered to the school will come neatly labelled with the child’s name and grade. We do our best to organize the Packs by grade on the shipping pallets, however sometimes they need to be separated in order to be evenly weighted for safe shipping. Packs will need some additional sorting before distribution. We can provide a service of sorting and distributing the packs at your school for only $2 per Pack. Please let us know if you would like this service before we finalize your school forms.
Home: Packs that are charged a shipping fee are shipped to the address that you specify when placing your online order. These orders are shipped by Canada Post and will have an active tracking number 24 hours after they have left our warehouse. Canada Post will attempt to deliver it to the shipping address, if they cannot deliver then they will leave you a Parcel Pickup Notice and you can pick your Pack up from the closest Canada Post location. Please note that Canada Post will not leave the package behind if no one is there.
When and how do we pay?
It is the parent’s responsibility to pay for the Pack. Payment for orders placed by form must be submitted to the school before the due date listed on the form. Please note that while your payment is submitted to the school before the end of the current school year, it may not be processed until June, July or August. Payment for orders placed online is by Mastercard, Visa, Mastercard Debit or Visa Debit only. Online payment is processed almost instantaneously.
What if the product is broken or the Pack is missing supplies?
If there are any problems with your Pack please contact our support team at firstname.lastname@example.org. We stand behind our product 100 percent.