Frequently Asked Questions

1. Will my pack ship to the school or home?

If you were charged a shipping fee and received a tracking number your order will ship to your home. Please allow for 5 to 10 business days for delivery via Canada Post, depending on your location. All other packs will ship to the school in bulk by Pallet (free shipping) and arrive when the school has chosen, usually at the start of school.

2. When will we receive the Packs?

Home Deliveries by Canada Post: For those who received a tracking number your pack will arrive between 5 - 10 business days. Track your package here.

School Deliveries: Your school will hand out the packs when they choose. 

3. How are the Packs distributed?

Schools: Packs are delivered to the school on wrapped pallets. Each pack is labelled with the school, student name, and grade. The school decides when & how to distribute the packs to the students.

Home: Packs that are charged a shipping fee are shipped to the address that you specified when placing your online order. These orders are shipped by Canada Post. We will email you an active tracking number 24 hours after the package has left our warehouse. If Canada Post attempts to deliver your package while you are not home, they will leave you a parcel pickup notice and you can pick up your parcel from the closest Canada Post location. Canada Post will not leave the package behind if no one is home to receive it.

4. What if the pack is missing supplies or product is broken?

If there are any problems with your Pack please contact our support team at our customer service team will be happy to help you. Click here for more info.

5. What is your return policy?

Our return policy can be found here.

6. How do I order a pack for my child?

To order go to  search for your school. We accept online orders year-round to make sure that your child has the supplies they need.

PLEASE NOTE: If you are ordering online for multiple students you will have to place each order separately. Each student gets a unique tracking and order number to ensure quick resolution should there be any issues or questions about their Creative Pack.

Due to high call volumes in late August & September, we can more efficiently look after your questions via email - see below:

Please email us at: with your questions. Please include your Order Number, School Name, Grade and Program.

7. Will the Pack include everything my child needs for the school year?

Some teachers might request additional supplies throughout the year for special projects, these additional supplies are not included with your Pack. If you have all Part A and Part B items you will have everything your teacher requested for the start of the school year. Note that you can re-use Part B items from previous years.

8. Why are there 3 parts to the pack order form?

Part A Supplies are items requested by your TeacherThese kit items cannot be changed or substituted. 

Part B Supplies are additional items your Teacher has requested. These items may be purchased by adding them to your Pack A Supplies or re-use same items from home. 

Part C items are optional. 

IMPORTANT NOTE: PART B & C ITEMS must be ordered at the same time as Part A if applicable. You cannot order these items by themselves at a later date.

9. How do I pay?

Online:  VISA ** MasterCard **  Prepaid Visa & Mastercard Gift Cards

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For missing or Damaged Supplies or to report a Missing Creative Pack, please visit our “OOPS!” page.