Missing or Damaged Products & Returns

If you did not pay a shipping fee, your order will be shipped TO YOUR SCHOOL and Distributed by your teacher in early SEPTEMBER 

 

WHAT IS YOUR RETURN POLICY?

EMAIL: Customer Support: support@creativepacks.ca  or  PHONE: 778-806-4656

Warehouse location: Unit 11 – 3005 Murray Street, Port Moody, BC. V3H 1X3

 INSTRUCTIONS:

If you have already purchased a pack, refunds will only be accepted as follows:

1. Your Creative Packs must be returned to our warehouse between September 21/20 – October 16/20. No exceptions.

2. Contact us by email: support@creativepacks.ca or phone: 778-806-4656 to arrange your return & refund. Please DO NOT show up at our warehouse without a scheduled appointment as we will not be able to process your refund.

3. RETURN PROCESS: Our Port Moody warehouse is not open to the public at this time.

  • Contact us for a Return ID#
  • Please provide your order #, School Name, Grade and Child’s Name
  • An appointment date & time will be arranged with you to return your pack to our Port Moody location.
  • Your Entire Creative Pack must be UNOPENED.

          Package A Contents

  • Individual items cannot be refunded separately.
  • All products must be unused and in their unopened original packaging.
  • We cannot refund your Creative Pack if any items do not meet this criteria as the PACK is sold as a PACKAGE Price.

         Package B & C Items

  • All products must be unused and in their unopened original packaging.

 

  • Provided you have met the criteria above, you will be refunded the original amount of your order less shipping costs paid.
  • Refunds will be processed back to your original form of payment, and will take 3-5 business days to post back to your account.

 

 

WHAT IF I AM MISSING MY CREATIVE PACK?

    1. If you are missing an entire Creative Pack, please email us at support@creativepacks.ca or report your missing Creative Pack down below. Please put “MISSING PACK” in the subject line and provide the Order #, Student's Name, School and Grade.
    2. To help expedite your query, please check your bank or credit card statement during the time the order was placed to verify payment was accepted. If you WERE NOT charged by Creative Children, we did not receive your order.

Our Creative Pack team will attempt to trace your Creative Pack as soon as you notify us. If we are unable to find your pack within 48 hours, we will arrange for a new pack to be shipped directly to the school. In our experience, most missing packs are found at the school within a few days. Should this be the case, we will arrange to have the original Creative Pack picked up and brought back to our warehouse.

HOW DO I HANDLE MISSING OR DAMAGED SUPPLIES?

    1. If you have missing or damaged supplies, please email us at support@creativepacks.ca or report your missing/damaged items down below. Please put “MISSING" or "DAMAGED” in the subject line.
    2. Please provide which items were MISSING or DAMAGED and provide your Order #, Student's Name, School and Grade 

Our Creative Pack Team will arrange to replace the missing or damaged item as soon as possible. The item can be picked up from our store at Creative Children, or shipped to your school or home address. 

 

 

Contact our Creative Pack support team directly:

Copyright © 2020 Creative Packs • All Rights Reserved

For missing or Damaged Supplies or to report a Missing Creative Pack, please visit our “OOPS!” page.

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