Missing or Damaged Products & Returns
If you did not pay a shipping fee, your order will be shipped TO YOUR SCHOOL in SEPTEMBER
WHAT IS YOUR RETURN POLICY?
You can return your Creative Pack as long as ALL ITEMS items are inside the Creative Pack and are un-used. Your Creative Pack must be returned to us at our warehouse BETWEEN SEPTEMBER 20th & OCTOBER 18th, 2019 for August delivery schools. Returns WILL NOT BE ACCEPTED before September 20th, 2019.
WHAT IF I AM MISSING MY CREATIVE PACK?
- If you are missing an entire Creative Pack, please email us at firstname.lastname@example.org or report your missing Creative Pack down below. Please put “MISSING PACK” in the subject line and provide the Order #, Student's Name, School and Grade.
- To help expedite your query, please check your bank or credit card statement during the time the order was placed to verify payment was accepted. If you WERE NOT charged by Creative Children, we did not receive your order.
Our Creative Pack team will attempt to trace your Creative Pack as soon as you notify us. If we are unable to find your pack within 48 hours, we will arrange for a new pack to be shipped directly to the school. In our experience, most missing packs are found at the school within a few days. Should this be the case, we will arrange to have the original Creative Pack picked up and brought back to our warehouse.
HOW DO I HANDLE MISSING OR DAMAGED SUPPLIES?
- If you have missing or damaged supplies, please email us at email@example.com or report your missing/damaged items down below. Please put “MISSING" or "DAMAGED” in the subject line.
- Please provide which items were MISSING or DAMAGED and provide your Order #, Student's Name, School and Grade
Our Creative Pack Team will arrange to replace the missing or damaged item as soon as possible. The item can be picked up from our store at Creative Children, or shipped to your school or home address.